In today’s technological world, it’s critical to have POS support when you need it, even on the fly. Downtime prevention is vital to your restaurant’s success, which is why Data Tech POS offers proactive solutions to provide you with the best experience. To keep your restaurant technology running in peak condition, we offer remote, live, and on-site support in addition to off-site backups and repair service options.
POS Support When You Need It
24/7 Help Desk Service
Computer software problems can occur at any time. That’s why we supply our customers with remote and live phone services, 24/7. Our highly-trained technicians are always there when you need POS support and are experts on the Focus POS software solutions we provide. With the ability to remotely access your software, our technicians can troubleshoot hands-on or guide you step-by-step to resolve your POS issues.
Data Tech POS provides on-site training to teach your team how to use, troubleshoot, and get the most out of every benefit of your Data Tech POS system. We send one of our technicians on-site to resolve the issue if a POS service problem cannot be handled remotely. Their professional, hands-on training is a valuable asset when you need to get your POS system up and running — and keep it that way.
Repair & Depot Services
Data Tech POS understands the need to get your tech up and avoid downtime. That’s why we offer Depot Services for clients who need 24/7 hardware support. If we see that a device is down or at risk of going down, we send you a spare and fix the device that needs repairs or updates. With our depot services you can rest easy that you’ll never be in the red on the hardware needed to support your team’s workload.
We know unforeseen disasters and security issues can happen when storing data, even in the short-term, as bars and restaurants do. Therefore, we keep copies of your POS configuration and sales information, backed up daily, on a secure remote server. As a result, emergencies are less stressful when you know that your business will not be adversely affected by lost data or breaches in security.